Total Ticket
—
selected month
CM Perform
—
Close + Close By Guide / Total CM
PM Perform
—
Done / PM excl. Cancel
CM Closed
—
—
PM Done
—
—
Avg RT CM
—
minutes
Avg DT CM
—
minutes
Open CM >24h
—
unresolved selected-period tickets
CM vs PM Ticket Trend
Monthly ticket volume
Branch Performance
CM / PM completion
| Branch | CM | CM% | PM | PM% |
|---|
Performance Trend
CM & PM perform per month
Engineer Performance
Ticket completion and CM response time
| Engineer | Tickets | CM% | PM% | RT CM |
|---|
CM Response & Downtime
Average RT and DT by month (minutes)
Problem Mix
Top CM problem types
Ticket Detail
Looker-equivalent core filters: Area / Customer / No Ticket / Branch / Engineer / Ticket Type / Contract / Model
0 rows
| Date | Area | Ticket | Branch | Engineer | Type | Contract | Status | Customer | Serial | Model | RT | DT | Repair |
|---|